Help centre

No. You can complete a booking as a guest with just your name, email and phone number. When you confirm it you receive an 8-character code and a 4-digit PIN — with those you can check, manage or file a claim about that booking at any time, without an account. If you want to see all of your bookings together, you can create an account afterwards, even from the confirmation page itself.

Go to "My bookings" or to your booking confirmation page and enter the code and PIN you received. There you can also message the property and leave your review once your stay is over.

It depends on the cancellation policy of each rate (some are free until a certain date, others are non-refundable) — you always see it before paying and in your confirmation. To cancel or request a change, write directly to the property from your confirmation page.

You can choose to pay at the property (nothing is charged online) or by card at the time of booking, processed by Azul. Reservar.do never stores your full card number.

The charge is always processed in Dominican pesos (DOP). You can switch the displayed currency to dollars (US$) with the selector in the header — that is for reference only, the actual charge to your card is always in DOP.

Our loyalty programme: the more bookings you confirm over the last 2 years, the bigger the automatic discount on your next booking (up to 20%). There is no need to sign up — it is calculated from your account alone.

Sign in and go to "Reservar Plus" from your account menu — there you see your tier, how many bookings you need for the next one, and the active discount.

From "My account" you can update your name, phone number and password at any time.

Apply through our partner programme — we review your application and, once it is approved, we give you access to the partner panel to add your property, rooms, rates and availability.